my mom sucks at consoling maybe much shouldn't be expected of her, given she couldn't have had much of a positive example set for her from her narcissitic sadistic alcoholic mother, but still.... i remember dating back to my jr. high school sobbing confidances and even now with this most recent work injustice... she always takes the infuriating the position of humanizing the victimizer.
Sometimes you just want someone to be enraged at the cruelty and injustice of it all. You don't want them to pardon the transgressor by sayng something like "maybe that's the way they are.." or "maybe there's something you don't know going on behind the scenes...."
I know she says this to make it less personal...
But the truth is, no matter how you try to explain away the motivations of the people crushing you... it doesn't make it any less hurtful.